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Assistance

Frequently Asked Questions

Customer Care

Below are frequently asked questions, you may find the answer for yourself

If you have any other questions that are not listed here, please feel free to contact our support team. We are always here to help you with your jewelry shopping experience.

You can track your order by logging into your account and visiting the "My Orders" section. Once your order is shipped, you will also receive an email with a tracking number and a link to the carrier's website.
We offer a 30-day return policy for most of our products. Items must be in their original condition and packaging. Please visit our "Returns & Exchanges" page for more details on how to initiate a return.
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination. You can calculate shipping fees at checkout.
To keep your diamond jewelry sparkling, we recommend cleaning it regularly with a soft brush and mild soapy water. Avoid exposing your jewelry to harsh chemicals or extreme temperatures.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. We also offer financing options through our partner services.
Absolutely. We only source diamonds from suppliers who adhere to the Kimberley Process, ensuring that our diamonds are conflict-free and ethically mined.
Yes, we offer custom design services. Whether you want to modify an existing design or create something entirely new, our expert jewelers can help you bring your vision to life.
We have a comprehensive ring size guide available on our website. You can also order a free ring sizer to ensure a perfect fit before placing your order.
Yes, all our high-value items come with a certified appraisal document that you can use for insurance coverage.
The Kimberley Process is an international certification scheme that regulates the trade in rough diamonds. Its aim is to prevent the flow of conflict diamonds, while helping to protect legitimate trade in rough diamonds.